Hotel Drava išče receptorja (M/Ž), ki bo opravljal naslednje naloge:

• sprejem gostov ter vodenje evidenc sob in gostov,

• sprejemanje rezervacij gostov,

• reševanje pritožb,

• obračunavanje storitev,

• delo animatorja, informatorja in osebnega asistenta gostov,

• druga dela po naročilu nadrejenega.

Iščemo vsestransko osebo, ki si želi kariere v turizmu, si želi razvijati svoje sposobnosti in nadgraditi znanje. Iščemo osebo, ki je komunikativna, odgovorna, ustrežljiva, iznajdljiva, zanesljiva in natančna ter se je pripravljena učiti. 

Zaželena je V. stopnja izobrazbe, aktivno znanje slovenskega jezika in znanje vsaj dveh tujih jezikov. Izkušnje z delom na recepciji so obvezne.

Zainteresirani pošljite prijavo na razpis na elektronski naslov hotel.drava@gmail.com. Prijava naj vsebuje življenjepis in motivacijsko pismo.

Za ostale informacije nas lahko pokličete na (02) 739 384 45.

The Drava Hotel is looking for a receptionist (M/F) who will perform the following tasks:

• reception of guests and keeping records of rooms and guests,  

• accepting guest reservations, 

• resolving complaints, 

• billing for services, 

• working as an animator and personal assistant of guests and providing information to guests,

• other work commissioned by the superior.

We are looking for a versatile person who wants a career in tourism, wants to develop their skills and upgrade their knowledge. We are looking for a person who is communicative, responsible, helpful, resourceful, reliable and accurate as well as willing to learn.

A high school education, active knowledge of the Slovenian language and knowledge of at least two foreign languages is desirable. Experience with work at the reception is mandatory.

If you are interested, send the application to the e-mail address hotel.drava@gmail.com. The application should include a CV and a motivation letter.

For other information you can call us at (02) 739 384 45.

Hotel Drava išče dietetika (M/Ž), ki bo opravljal naslednje naloge:

• Izvajanje pogovornih ur za krepitev zdravja, 

• izvajanje programov in aktivnosti za preventivo in krepitev zdravja, 

• izvajanje delavnic za krepitev zdravja, 

• izvajanje programov za zdrav življenjski slog, 

• izvajanje izobraževanj za izboljšanje prehranjevalnih navad, 

• oblikovanje jedilnikov za različne tipe prehranjevalnih navad.

Iščemo osebo, ki je komunikativna, odgovorna, ustrežljiva, iznajdljiva, zanesljiva in natančna ter se je pripravljena učiti. 

Zahtevana je višješolska izobrazba, višja strokovna izobrazba ali terapija v rehabilitaciji in opravljen strokovni izpit. Zahtevano je tudi znanje naslednjih jezikov: slovenščina, angleščina (osvojen nivo B1), italijanščina (osvojen nivo B1), ruščina (osvojen nivo A1). Zaželeno je tudi osnovno znanje o delu z računalnikom na platformah Word in Excel.

Delo poteka dvoizmensko s poskusnim rokom enega mesca. Po pretečenem poskusnem roku delo traja določen čas, natančneje 10 mesecev.

Zainteresirani pošljite prijavo na razpis na elektronski naslov hotel.drava@gmail.com. Prijava naj vsebuje CV in motivacijsko pismo.

Za ostale informacije nas lahko pokličete na (02) 739 384 45.

The Drava Hotel is looking for a dietitian (M/F) who will perform the following tasks:

• conducting conversations to promote health,

• implementation of programs and activities for prevention and health promotion,

• conducting health promotion workshops,

• implementation of healthy lifestyle programs,

• conducting trainings to improve eating habits,

• designing menus for different types of eating habits.

We are looking for a person who is communicative, responsible, helpful, resourceful, reliable and accurate as well as willing to learn.

Higher education, higher professional education or Therapy in Rehabilitation and a passed professional exam are required. Knowledge of the following languages is also required: Slovenian, English (level B1), Italian (level B1), Russian (level A1). Basic knowledge of working with a computer on Word and Excel platforms is also desirable.

The work is carried out in two shifts with a probation period of one month. After the probation period, the employment is for a fixed time of 10 months.

If you are interested, send the application to the e-mail address hotel.drava@gmail.com. The application should include a CV and a motivation letter.

For other information you can call us at (02) 739 384 45.

Hotel Drava išče managerja (M/Ž), ki bo opravljal naslednje naloge:

• načrtovanje in organiziranje lastnega dela in dela podrejenih v hotelski operativi,

• priprava prostora, primernega za delo, in preverjanje ustrezne pripravljenosti na delo zaposlenih v hotelski operativi,

• razvijanje poslovnega sodelovanja med različnimi oddelki hotela,

• izvajanje operativnega managementa v podjetju, s čimer se zagotovi uspešnost in kakovost poslovanja,

• nadziranje proizvodnih in poslovnih procesov,

• analiziranje in spremljanje uspešnosti poslovanja hotela,

• sodelovanje z naročniki, dobavitelji, drugimi partnerji na tej destinaciji in gosti,

• vodenje evidenc in priprava poročil,

• sodelovanje pri razvoju, oblikovanju ter izvajanju promocijskih in prodajnih aktivnosti,

• izvajanje kadrovskega managementa,

• varovanje zdravja na delovnem mestu,

• zagotavljanje varnosti na delovnem mestu in upoštevanje okoljevarstvenih načel.

Iščemo karizmatično osebo, ki delo opravlja s srcem. Pomembne so socialne veščine, saj mora razumeti in prepoznati potrebe gostov ter znati komunicirati tako z zaposlenimi kot z gosti, ki prihajajo v hotel. Sposobna morati biti zbranega poslušanja in ustrežljivosti ter usmerjena v konstruktivno in produktivno reševanje konfliktov. Vodstvene kompetence so zaželene na vseh področjih – pri kadrovanju, poslovanju in nudenju hotelskih storitev. Organizacijske kompetence pripomorejo k upravljanju različnih segmentov hotela, urejanju urnikov, upravljanju kadrov itd. Pri tem delu ni fiksnega delovnega časa, zato je potrebna določena mera prilagodljivosti.

Zaželena je vsaj VI. stopnja izobrazbe v tej stroki ali pa nacionalna poklicna kvalifikacija na področju hotelirstva. Aktivno znanje slovenskega jezika in znanje vsaj dveh tujih jezikov je obvezno. Obvezne so tudi izkušnje.

Zainteresirani pošljite prijavo na razpis na elektronski naslov hotel.drava@gmail.com. Prijava naj vsebuje življenjepis in motivacijsko pismo.

Za ostale informacije nas lahko pokličete na (02) 739 384 45.

The Drava Hotel is looking for a manager (M/F) who will perform the following tasks:

• planning and organizing one's own work and the work of subordinates in hotel operations, 

• preparation of a space suitable for work and checking the appropriate readiness for work of employees in the hotel operations,  

• developing business cooperation between different departments of the hotel,  

• implementation of operational management in the company, which ensures the success and quality of operations, 

• supervision of production and business processes, 

• analysing and monitoring the performance of the hotel, 

• cooperation with customers, suppliers, other partners in the destination and guests,

• keeping records and preparing reports, 

• participation in the development, design and implementation of promotional and sales activities, 

• implementation of personnel management, 

• health protection at the workplace, 

• ensuring occupational safety and compliance with environmental principles.

We are looking for a charismatic person who does the work with passion. Social skills are important, as he/she must understand, read the needs and be able to communicate with both employees and guests coming to the hotel. He/she must be able to concentrate on listening, helpfulness and be focused on constructive and productive conflict resolution. Management competencies are desirable in all areas – whether in staffing, business or hotel services. Organizational competencies help to manage different segments of the hotel, manage schedules, staff etc. There is no fixed working time for this work, so a certain degree of flexibility is required.

A university degree in this profession or a national professional qualification in the field of hotel management is desirable. Active knowledge of the Slovenian language and knowledge of at least two foreign languages is mandatory. Experience is also required.

If you are interested, send the application to the e-mail address hotel.drava@gmail.com. The application should include a resume and a motivation letter. 

For other information you can call us at (02) 739 384 45.

Zadeva: prijava na razpis za delovno mesto receptorja

Spoštovani!

V reviji Zaposlitev sem dne 5. 5. 2020 prebral vaš oglas za delovno mesto receptorja v hotelu Drava.

Po poklicu sem diplomirani organizator poslovanja v hotelirstvu in turizmu. Po končanem študiju na Visoki šoli za hotelirstvo in turizem Bled sem tri leta delal kot receptor v Hotelu Jezero na Bledu, kjer sem pred tem opravljal praktično izobraževanje.

Kasneje sem se zaposlil kot receptor v hotelu Emona v Ljubljani, kjer sem še vedno zaposlen. Na tem delovnem mestu sem pridobil veliko novih izkušenj, vendar si želim spoznati novo okolje in pridobiti še več novih izkušenj. 

Želim si nadgraditi svoje sposobnosti in znanje ter nadaljevati kariero v turizmu. Sem zelo komunikativen, zanesljiv, odgovoren in govorim štiri tuje jezike. To so: nemščina, angleščina, hrvaščina in italijanščina. V vašem oglasu se najdem in menim, da sem prava oseba za vas.

V pričakovanju vašega odgovora vas lepo pozdravljam,

Nik Horvat

Priloge:

• fotokopija diplome,

• življenjepis,

• priporočilo sedanjega delodajalca.

Subject: application for the position of receptionist

Dear Sir/Madam,

On 5 May 2020, I read your advertisement for the position of receptionist at the Drava Hotel in the Zaposlitev magazine.

I graduated in business organization in the hotel and tourism industry. After finishing my studies at the College of Hospitality and Tourism in Bled, I worked for 3 years as a receptionist at the Hotel Jezero in Bled, where I had previously completed practical training.

Later I got a job as a receptionist at the Emona Hotel in Ljubljana, where I am still employed. I gained a lot of new experience in this job, but I want to get to know a new environment and gain even more new experience.

I want to upgrade my skills and knowledge and continue my career in tourism. I am very communicative, reliable, responsible and I speak four foreign languages. These are: German, English, Croatian and Italian. I can recognize myself in your ad and I think I am the right person for you.

I look forward to hearing from you.

Yours faithfully,

Nik Horvat

Attachments:

• Photocopy of diploma

• CV

• Recommendation of the current employer

Zadeva: prijava na razpis za delovno mesto dietetika

Spoštovani,

prijavljam se na delovno mesto dietetika, ki sem ga zasledil med oglasi na spletni strani Mojedelo.si. 

Moje ime je Nejc Novak, star sem 27 let in prihajam iz Ljubljane. Osnovno šolo sem zaključil na Tretji osnovni šoli v Ljubljani. Nadaljeval sem šolanje na Četrti gimnaziji v Ljubljani. Svojo izobraževalno pot sem nadaljeval na Fakulteti za vede o zdravju Izola, smer dietetik. 

Pred tremi leti sem zaključil magisterij in postal magister dietetike. 

Pod svoje delovne izkušnje lahko štejem enoletno delo v Kliničnem centru v Ljubljani, kjer sem opravil strokovni izpit in delal kot prehranski svetovalec. V nadaljevanju sem se za določen čas dveh let zaposlil v Zdravstvenem domu Izola, kjer sem opravljal delo glavnega dietetika in vodil tim zaposlenih prehranskih svetovalcev.

Sem zelo komunikativen, strokovno podkovan in rad delam z ljudmi. Med študijem sem napisal članek o alternativi sladkorjev, ki sem ga imel možnost predstaviti na strokovnih konferencah v Londonu in Moskvi. Imam tudi izkušnje z delom z računalnikom in imam lasten prevoz.

Govorim tekoče angleško, italijansko, rusko in hrvaško. Za vse jezike sem opravljal 200-urne tečaje na Ljudski univerzi v Ljubljani in pridobil certifikate. 

Upam, da bomo v prihodnje lahko sodelovali.

Lep pozdrav, 

Nejc Novak

Priloga: 

• CV

Subject: application for the position of dietitian

Dear Sir/Madam, 

I am applying for the position of dietitian. I found the vacancy notice among the ads on the website Mojedelo.si.

My name is Nejc Novak, I am 27 years old and I come from Ljubljana. I finished primary education at the Third Primary School in Ljubljana. I continued my education at the Fourth High School in Ljubljana. I continued my educational path at the Faculty of Health Sciences in Izola, majoring in dietetics.

I completed my master’s degree three years ago and became a master of dietetics. 

My work experience includes one year of work at the Clinical Centre in Ljubljana, where I passed the professional exam and worked as a nutrition consultant. Subsequently, I was employed for a fixed period of two years at the Izola Health Centre, where I worked as a chief dietitian and led a team of nutrition consultants.

I am very communicative, professionally trained and I like to work with people. During my studies, I wrote an article on the alternatives to sugars, which I had the opportunity to present at professional conferences in London and Moscow. I also have experience working with a computer and have my own car. 

I speak fluent English, Italian, Russian and Croatian. I took 200-hour courses for all these languages at the Community College of Ljubljana and obtained certificates. 

I hope we can work together in the future. 

Best regards,

Nejc Novak 

Attachment:

Zadeva: prijava na razpis za delovno mesto menedžerja

Spoštovani!

V reviji Zaposlitev sem dne 27. 5. 2020 prebrala vaš oglas za delovno mesto menedžerja v hotelu Drava.

Po poklicu sem diplomirana organizatorka poslovanja v gostinstvu in turizmu. Po končani Srednji šoli za gostinstvo in turizem Maribor, kjer sem zaključila program gastronomija in turizem, sem nadaljevala študij na Višji strokovni šoli za gostinstvo in turizem Maribor. 

Po končanem študiju sem tri leta delala kot receptorka v hotelu Stadion, nato sem dobila ponudbo za delo v hotelu Center, kjer so mi omogočili možnosti napredovanja. Dve leti sem še opravljala delo receptorja, kasneje pa sem opravila nacionalno poklicno kvalifikacijo na področju managerstva hotelov, saj sem si želela večje odgovornosti v tej stroki. Na podlagi nacionalne poklicne kvalifikacije sem imela omogočeno napredovanje v vodjo recepcije. To delo sem opravljala skoraj dve leti, tako da sem spoznala celoten sektor. Kasneje so mi omogočili napredovanje v vodjo marketinga, kjer sem delo opravljala tri leta, in nato v operativnega vodjo hotela (managerja), kjer opravljam delo že četrto leto. Zaradi postopnih napredovanj sem pridobila znanja na vseh področjih in točno vem, kaj lahko od posameznika na delovnem mestu pričakujem in kakšne so njegove delovne naloge. Zato tudi vem, kako poteka delovni dan zaposlenega in koliko manevrskega prostora še ima za napredovanje in dodajanje novih nalog.

V vašem oglasu vidim veliko priložnost za nadaljnji razvoj, zato bi se želela v tej stroki preizkusiti tudi pri vas, saj to delo opravljam z užitkom. Sem zelo komunikativna oseba ter odlično rešujem konflikte in nesporazume. Sem natančna, ustrežljiva, odgovorna, zanesljiva, prilagodljiva in kreativna. Poleg slovenskega jezika še obvladam štiri tuje jezike (angleščina, nemščina, italijanščina in hrvaščina). Zaradi svojih izkušenj imam ogromno vodstvenih in organizacijskih kompetenc.

Menim, da kot vi meni, tudi jaz vam lahko veliko ponudim, in da sem prava oseba za vas. Več o meni lahko preberete v prilogah, želim si pa priložnosti, da se vam predstavim tudi osebno. 

V pričakovanju vašega odgovora vas lepo pozdravljam,

Nina Novak

Priloge:

• fotokopija diplome,

• fotokopija certifikata o nacionalni poklicni kvalifikaciji,

• življenjepis,

• priporočilo sedanjega delodajalca.

Subject: application for the position of manager

Dear Sir/Madam,

On 27 May 2020, I read your advertisement in the Zaposlitve magazine for the position of manager at the Drava Hotel.

I graduated in business organization in hospitality and tourism. After graduating from the Secondary School of Hospitality and Tourism Maribor, where I completed the gastronomy and tourism program, I continued my studies at the Vocational College of Hospitality and Tourism Maribor.

After graduating from college, I worked as a receptionist at the Stadion Hotel for three years, then I got an offer to work at the Center Hotel, where I was given the opportunity to advance my career. I continued to work as a receptionist for two years and later I passed the national professional qualification in the field of hotel management as I wanted more responsibilities in this profession. Due to my national professional qualification, I was promoted to head of reception. I did this job for almost two years, so I got to know the whole sector. Later, I was promoted to head of marketing, where I worked for three years, and then to the operational manager of the hotel, where I have been working for four years. Thanks to the gradual promotions, I gained knowledge in all areas and I know exactly what I can expect from an individual in the workplace and what his work tasks are. Therefore, I also know how the employee's working day goes and how much room for manoeuvre he still has to progress and add new tasks.

I see a great opportunity for further development in your ad, so I would like to test myself in this profession with you, as I do this job with pleasure. I am a very communicative person and I resolve conflicts and misunderstandings perfectly. I am accurate, helpful, responsible, reliable, flexible and creative. In addition to Slovene, I also speak four foreign languages (English, German, Italian and Croatian). Due to my experience, I have many managerial and organizational skills.

I think that I can also offer you a lot and that I am the right person for you. You can read more about me in the attachments, but I would like to have the opportunity to introduce myself to you in person.

I look forward to hearing from you.

Yours faithfully,

Nina Novak 

Attachments: 

• Photocopy of diploma

• Photocopy of the national professional qualification certificate

• CV

• Recommendation of the current employer

Ime in priimek: Nik Horvat

Naslov: Šolska ulica 14, 4260 Bled (Slovenija)

Telefonska številka: 040 586 365

Spol: moški

Datum rojstva: 3. 6. 1993

Državljanstvo: slovensko

Prijava na delovno mesto: Receptor

23. 4. 2016–v teku, receptor v Hotelu Emona, Ljubljana

7. 2. 2013–16. 4. 2016, receptor v Hotelu Jezero, Bled

Materni jezik: slovenščina

Tuji jeziki: 

       angleščina

Razumevanje: 

Slušno razumevanje: C1

Bralno razumevanje: C1

Govorjenje:

Govorno sporazumevanje: B2

Govorno sporočanje: C1

Pisno sporočanje: C1

       italijanščina

Razumevanje: 

Slušno razumevanje: C1

Bralno razumevanje: C1

Govorjenje:

Govorno sporazumevanje: B2

Govorno sporočanje: B2

Pisno sporočanje: B2

       nemščina

Razumevanje: 

Slušno razumevanje: B2

Bralno razumevanje: B2

Govorjenje:

Govorno sporazumevanje: B2

Govorno sporočanje: B2

Pisno sporočanje: B2

       hrvaščina

Razumevanje: 

Slušno razumevanje: B2

Bralno razumevanje: B2

Govorjenje:

Govorno sporazumevanje: B2

Govorno sporočanje: B2

Pisno sporočanje: B2

Komunikacijske kompetence: odlične komunikacijske kompetence sem pridobil s/z:

Digitalne kompetence: samovrednotenje:

Vozniško dovoljenje: B

Name and surname: Nik Horvat

Address: Šolska ulica 14, Bled, 4260 (Slovenia)

Telephone number: 040 586 365

Gender: male

Date of birth: 3 June 1993

Citizenship: Slovenian

Job application: Receptionist

23 April 2016–Current, receptionist at the Hotel Emona, Ljubljana

Main activities and responsibilities:

7 February 2013–16 April 2016, receptionist at the Hotel Jezero, Bled

Main activities and responsibilities:

Mother tongue: Slovenian

Foreign languages:

       English

Understanding:

Listening: C1

Reading: C1

Speaking:

Spoken interaction: B2

Spoken production: C1

Writing: C1

       Italian

Understanding:

Listening: C1

Reading: C1

Speaking:

Spoken interaction: B2

Spoken production: B2

Writing: B2

       German

Understanding:

Listening: B2

Reading: B2

Speaking:

Spoken interaction: B2

Spoken production: B2

Writing: B2

       Croatian

Understanding:

Listening: B2

Reading: B2

Speaking:

Spoken interaction: B2

Spoken production: B2

Writing: B2

Communication skills: I acquired excellent communication skills through:

Digital skills: self-evaluation:

Driving licence: B

Ime in priimek: Nejc Novak

Naslov: Mariborska ulica 10, 1000 Ljubljana (Slovenija)

Telefonska številka: 040 286 393

Spol: moški

Datum rojstva: 27. 3. 1993

Državljanstvo: slovensko

Prijava na delovno mesto: Dietetik

1. 9. 2018–v teku, vodja tima dietetikov in samostojni prehranski svetovalec v Zdravstvenem domu Izola, Izola

1. 9. 2017–31. 8. 2018, klinični prehranski svetovalec v Univerzitetnem kliničnem centru Ljubljana, Ljubljana

• Magister dietetike, Fakulteta za vede o zdravju Izola, Izola (Slovenija)

• Gimnazijski maturant, Četrta gimnazija, Ljubljana (Slovenija)

Materni jezik: slovenščina

Tuji jeziki: 

• Razumevanje: 

Slušno razumevanje: C1

Bralno razumevanje: C1

• Govorjenje:

Govorno sporazumevanje: C1

Govorno sporočanje: C1

Pisno sporočanje: C1

• Razumevanje: 

Slušno razumevanje: B2

Bralno razumevanje: B2

• Govorjenje:

Govorno sporazumevanje: B2

Govorno sporočanje: B2

Pisno sporočanje: B2

• Razumevanje: 

Slušno razumevanje: B2

Bralno razumevanje: B2

• Govorjenje:

Govorno sporazumevanje: B2

Govorno sporočanje: B2

Pisno sporočanje: B2

• Razumevanje: 

Slušno razumevanje: B2

Bralno razumevanje: B2

• Govorjenje:

Govorno sporazumevanje: B2

Govorno sporočanje: B2

Pisno sporočanje: B2

Odlične komunikacijske kompetence sem pridobil kot prehranski svetovalec na obeh delovnih mestih.

Dobre organizacijske/vodstvene kompetence sem pridobil kot vodja tima dietetikov v Zdravstvenem domu Izola.

Digitalne kompetence: samovrednotenje:

• obdelava informacij: usposobljeni uporabnik,

• komunikacija: usposobljeni uporabnik,

• ustvarjanje vsebin: samostojni uporabnik,

• varnost: samostojni uporabnik,

• reševanje problemov: samostojni uporabnik.

Vozniško dovoljenje: B

Name and surname: Nejc Novak

Address: Mariborska ulica 10, 1000 Ljubljana (Slovenia)

Telephone number: 040 286 393

Gender: male

Date of birth: 27 March 1993

Citizenship: Slovenian

Job application: Dietitian

1 September 2018–Current, team leader of dietitians and independent nutrition consultant at the Izola Health Centre, Izola

1 September 2017–31 August 2018, clinical nutrition consultant at the University Medical Centre Ljubljana, Ljubljana

• Master of Dietetics, Faculty of Health Sciences Izola, Izola (Slovenia)

• High school graduate, Fourth high school (Četrta gimnazija), Ljubljana (Slovenia)

Mother tongue: Slovenian

Foreign languages:

• Understanding:

Listening: C1

Reading: C1

• Speaking:

Spoken interaction: C1

Spoken production: C1

Writing: C1

• Understanding:

Listening: B2

Reading: B2

• Speaking:

Spoken interaction: B2

Spoken production: B2

Writing: B2

• Understanding:

Listening: B2

Reading: B2

• Speaking:

Spoken interaction: B2

Spoken production: B2

Writing: B2

• Understanding:

Listening: B2

Reading: B2

• Speaking:

Spoken interaction: B2

Spoken production: B2

Writing: B2

I acquired excellent communication skills as a nutrition consultant in both positions.

I acquired good organizational/managerial skills as the leader of the team of dietitians at the Izola Health Centre.

Digital skills: self-evaluation:

• information processing: skilled user,

• communication: skilled user,

• content creation: independent user,

• security: independent user,

• problem solving: independent user.

Driving licence: B

Ime in priimek: Nina Novak

Naslov: Ljubljanska ulica 14, 2000 Maribor (Slovenija)

Telefonska številka: 040 586 365

Spol: ženski

Datum rojstva: 15. 3. 1984

Državljanstvo: slovensko

Prijava na delovno mesto: Manager

19. 4. 2016–v teku, manager v Hotelu Center, Maribor

Opis nalog in dolžnosti:

3. 4. 2013–18. 4. 2016, vodja marketinga v Hotelu Center, Maribor

Opis nalog in dolžnosti:

14. 7. 2011–2. 4. 2013, vodja recepcije v Hotelu Center, Maribor

Opis nalog in dolžnosti:

27. 4. 2009–13. 7. 2011, receptor v Hotelu Center, Maribor

Opis nalog in dolžnosti:

16. 2. 2006–21. 4. 2009, receptor v Hotelu Stadion, Maribor

Opis nalog in dolžnosti:

Materni jezik: slovenščina

Tuji jeziki:

Razumevanje: 

Slušno razumevanje: C1

Bralno razumevanje: C1

Govorjenje:

Govorno sporazumevanje: C1

Govorno sporočanje: C1

Pisno sporočanje: C1

Razumevanje: 

Slušno razumevanje: C1

Bralno razumevanje: C1

Govorjenje:

Govorno sporazumevanje: C1

Govorno sporočanje: C1

Pisno sporočanje: C1

Razumevanje: 

Slušno razumevanje: C1

Bralno razumevanje: C1

Govorjenje:

Govorno sporazumevanje: C1

Govorno sporočanje: C1

Pisno sporočanje: C1

Razumevanje: 

Slušno razumevanje: C1

Bralno razumevanje: C1

Govorjenje:

Govorno sporazumevanje: C1

Govorno sporočanje: C1

Pisno sporočanje: C1

Komunikacijske kompetence: odlične komunikacijske kompetence sem pridobila s/z:

Vodstvene kompetence: odlične vodstvene kompetence sem pridobila s/z:

Organizacijske kompetence: odlične organizacijske kompetence sem pridobila s/z:

Digitalne kompetence: samovrednotenje:

Vozniško dovoljenje: B

Name and surname: Nina Novak

Address: Ljubljanska ulica 14, 2000 Maribor (Slovenia)

Telephone number: 040 586 365

Gender: female

Date of birth: 15 March 1984

Citizenship: Slovenian

Job Application: Manager

19 April 2016–Current, manager at the Hotel Center, Maribor

Main activities and responsibilities:

3 April 2013–18 April 2016, head of marketing at the Hotel Center, Maribor

Main activities and responsibilities:

14 July 2011–2 April 2013, head of the reception at the Hotel Center, Maribor

Main activities and responsibilities:

27 April 2009–13 July 2011, receptionist at the Hotel Center, Maribor

Main activities and responsibilities:

16 February 2006–21 April 2009, receptionist at the Hotel Stadion, Maribor

Main activities and responsibilities:

Mother tongue: Slovenian

Foreign languages:

Understanding:

Listening: C1

Reading: C1

Speaking:

Spoken interaction: C1

Spoken production: C1

Writing: C1

Understanding:

Listening: C1

Reading: C1

Speaking:

Spoken interaction: C1

Spoken production: C1

Writing: C1

Understanding:

Listening: C1

Reading: C1

Speaking:

Spoken interaction: C1

Spoken production: C1

Writing: C1

Understanding:

Listening: C1

Reading: C1

Speaking:

Spoken interaction: C1

Spoken production: C1

Writing: C1

Communication skills: I acquired excellent communication skills through:

Management skills: I acquired excellent management skills through:

Organizational skills: I acquired excellent organizational skills through:

Digital skills: self-evaluation:

Driving licence: B

1. Povejte mi kaj o sebi.

Moje ime je Nik, star sem 27 let in sem rojen v Kopru. Srednjo šolo sem obiskoval v Izoli, smer gastronomske in hotelske storitve. Kasneje sem se odločil za študij na Bledu, na Visoki šoli za hotelirstvo in turizem Bled. V hotelirstvu imam že izkušnje, in sicer najprej v hotelu Jezero na Bledu, kasneje pa tudi v hotelu Emona v Ljubljani. Rad nadgrajujem svoje znanje in doživljam nove izkušnje. Sem natančen, komunikativen in hitro učljiv, do dela vedno pokažem veliko zanimanja, rad sem tudi kreativen.

2. Zakaj ste zainteresirani za to delovno mesto?

Že od konca šole me je zanimalo delo v hotelu, tako da sem bil resnično zainteresiran, ko sem videl to prosto delovno mesto. Kot ste razbrali iz mojega življenjepisa, sem opravljal druge vrste zaposlitev na recepciji v podjetjih in verjamem, da imam potrebne izkušnje in veščine, da se lahko potegujem za to delovno mesto.

3. Zakaj menite, da ste vi pravi za to delovno mesto?

V vašem oglasu sem se takoj našel v vseh kriterijih, ki jih pričakujete od zaposlenega. V tem poklicu imam že kar nekaj izkušenj, tudi iz hotelov, kjer je bilo vedno polno strank. Ko je zasedenost visoka, mi to daje še večji zagon. Izkušnje imam iz različnih turističnih destinacij in različnega okolja, zato menim, da bi se pri vas odlično znašel in marsikaj tudi prispeval. Tudi sam bi rad spet preizkusil delo v drugem okolju in se naučil še kaj novega. Menim, da s svojimi razgibanimi izkušnjami in ostalimi vrlinami lahko veliko prispevam k hotelu, zato sem oseba, ki jo iščete.

4. Kakšne so po vašem mnenju naloge in odgovornosti pri tem delu?

Kot receptor v hotelu pričakujem, da bodo naloge vključevale: pomoč gostom pri prijavi in odjavi, odgovarjal bom na telefonske klice in pomagal gostom pri kakršnih koli poizvedbah ali težavah. Ker je recepcija prva točka komunikacije za vse, ki obiščejo hotel, se morajo receptorji ves čas truditi po svojih najboljših močeh.

5. Imate kakšne izkušnje z delom v hotelu?

Da, najprej v hotelu Jezero na Bledu, kasneje pa tudi v hotelu Emona v Ljubljani. Oba hotela sta bila polno zasedena in ker imata oba štiri zvezdice, smo morali biti strokovno oblečeni in ves čas zagotavljati kakovostno storitev. Verjamem, da sem iz teh izkušenj navajen delati na recepciji v podjetju in s strankami. Ker sem navajen ukvarjanja z nezadovoljnimi strankami, vem, kako ostati profesionalen in pomagati odpraviti težavo stranke.

6. Zakaj želite delati v tem hotelu?

Ker je Hotel Drava priznana firma, sem se resnično želel prijaviti na to prosto delovno mesto. Že nekajkrat sem bival v Hotelu Drava in vedno sem užival v svojem bivanju. Cenim visokokakovostno storitev, ki jo ponuja.

7. Kaj bi nam lahko ponudili, če bi dobili to službo?

Kot sem že omenil, imam veliko izkušenj v tem poklicu. Oba hotela, v katerih sem bil zaposlen, sta na zelo obiskanih turističnih lokacijah, zato smo vedno imeli veliko gostov oz. hotel je bil polno zaseden. Zaradi tega se zelo dobro znajdem z gosti in odlično urejam pritožbe oziroma nezadovoljstvo strank. Navajen sem delati v ekipi z ostalimi zaposlenimi, sem zelo natančen, zanesljiv, komunikativen, zelo hitro se učim in sprejemam nove pristope, sem zelo zagnan ter kreativen. 

8. Opišite dogodek, ko ste imeli opravka z nezadovoljno stranko.

Ko sem pomagal v restavraciji, stranka enkrat ni bila zadovoljna z zrezkom, ki ga je naročila. Ni bila zadovoljna, kako je bil zapečen, in ko me je poklicala, se je obnašala, kot da sem jaz kriv za to. Ostal sem miren in poslušal, kar mi je želela povedati, nato sem ji ponudil nekaj rešitev. Lahko bi zrezek odnesel nazaj v kuhinjo ali stranki ponudil alternativni obrok. Stranka je prosila, naj zrezek vzamem nazaj, jaz pa sem kuharja prosil, naj speče še en zrezek po željah gosta. Stranka je dejala, da je zadovoljna in da ceni, da sem se dodatno potrudil.

9. Povejte mi kakšno vašo slabost.

Zelo sem natančen, lahko bi rekli perfekcionist. Zaradi tega nikoli ne odneham, dokler delo ni opravljeno popolno. Zaradi tega tudi marsikdaj doma razmišljam in načrtujem, kako bi lahko kaj opravil, izboljšal ali ponudil strankam, da bi bile čim bolj zadovoljne. Torej tudi veliko zasebnega življenja in prostega časa namenim službi.

10. Ste že obiskali spletno mesto našega hotela? Kaj menite?

Zelo mi je všeč, kako je hotel predstavljen, razpoložljivi videoposnetki so odlične prodajne poteze in pogosta vprašanja vsebujejo veliko informacij. Edina sprememba, ki bi jo predlagal, je obrazec za rezervacijo. Izgleda nekoliko zastarelo in je zelo dolg.

11. Kakšno je vaše mnenje o nadurah in nočni izmeni? Imate otroke ali jih načrtujete?

Nadure in nočna izmena mi niso problem. Če je treba, jih brez težav opravim, nočno izmeno pa sem že pričakoval takoj, ko sem zagledal vaš oglas. Otrok še nimam, v prihodnosti bi jih želel imeti, vendar tega še nekaj let ne načrtujem. Trenutno nimam partnerke in se bolj posvečam razvoju kariere.

12. Kaj za vas pomeni odlična storitev gostu?

Zame odlična storitev gostu pomeni, da gostom pokažete, da ste vedno na voljo za pomoč pri kakršnih koli težavah in da ljudi pozdravite z nasmehom. Gre za to, da vložite dodatni trud za goste.

13. Kje se vidite čez pet let?

Zanima me razvoj kariere v hotelirstvu. Nekega dne bi rad delal v različnih hotelih po vsem svetu in si tako pridobil izkušnje tudi v različnih državah.

14. Imate tudi vi kakšno vprašanje?

Da, kot sem omenil, zelo rad nadgrajujem svoje znanje. Zato me tudi zanima, ali ponujate kakšna izobraževanja za zaposlene. Zanima me tudi, kakšne so možnosti za napredovanje.

1. Tell me something about yourself.

My name is Nik, I am 27 years old and I was born in Koper. I went to secondary school in Izola, where I got my certificate for gastronomic and hotel services. After that I went to study at the College of Hospitality and Tourism Management Bled. I have got some experience in the hotel industry; first I worked at the Hotel Jezero in Bled and later at the Hotel Emona in Ljubljana. I like to upgrade my knowledge and experience something new. I am very precise, communicative and I learn fast. I always show a lot of interest in work and I also like to be creative.

2. Why were you interested in this job?

Since leaving school, I have been interested in working in a hotel, so I was really interested when I saw this vacancy notice. As you've seen from my CV, I've held other types of front-of-house jobs and I believe I have the experience and skills to put myself forward for this job.

3. Why do you think that you are the right person for this job?

In your ad, I immediately recognized myself in all the criteria you expect from an employee. I already have quite a bit of experience in this profession, even from hotels where there have always been a lot of customers. So when the hotel is very busy, this gives me even more enthusiasm. My experience comes from different tourist destinations and different environments, so I think I would be great for this job and I would contribute a lot. I would also like to try working in another environment again and learn something new. I think that with my varied experience and other skills I can contribute a lot to the hotel, so I am the person you are looking for.

4. What do you think the roles and responsibilities of this job are?

As a hotel receptionist, I expect the job responsibilities to include: helping guests check in and check out, answering phone calls and helping guests with any queries or problems. As it's a front-of-house position, the receptionist is the first point of contact for anyone visiting the hotel, so they need to be at their best at all times.

5. Do you have any experience working in a hotel?

Yes, my first job was at the Hotel Jezero in Bled and later I worked at the Hotel Emona in Ljubljana. It was very busy and because these are four-star hotels, we had to be dressed smartly and provide a high quality service at all times. Based on this experience, I believe I am accustomed to working at the reception and working with customers. As I am used to dealing with unhappy customers, I know how to stay professional and help fix a customer's problem. 

6. Why do you want to work at this hotel?

As the Drava Hotel is a renowned brand, I was really interested in applying for the vacancy. I have stayed at the Drava Hotel a few times and I've always enjoyed my stay. I appreciate the high quality service it offers.

7. What could you offer us if you got this job? 

As I mentioned, I have a lot of experience in this profession. Given that both hotels where I was employed were located in very popular tourist locations, we always had a lot of customers; that is to say that the hotel was fully occupied. As a result, I get along with clients very well and I handle complaints or customer dissatisfaction perfectly. I am used to working in a team with other employees, I am very precise, reliable, communicative, I learn very quickly and accept new approaches, I am very driven and creative.

8. Describe a time you had to deal with an unhappy customer.

When I used to help in a hotel restaurant, there was a time when a customer was unhappy with the steak he had ordered. He was unhappy with how it had been cooked and when he called me over, he acted like it was my fault. I remained calm and listened to what he had to say, then I offered him some solutions. I could take it back to the kitchen or give him an alternative meal. He asked for me to take it back and I did. I asked the chef to cook another steak to the customer's specifications and brought it out. The customer said he was happy with the changes and appreciated I had gone the extra mile.

9. Tell me what your weakness is.

I am very precise; you could say I am a perfectionist. Because of this, I never give up until the job is completely done. At home, I also often think and plan how I could do something, improve something or offer to customers to be as satisfied as possible. So I also dedicate a lot of my private life and free time to work.

10. Have you visited our hotel's website? What do you think?

I really like how the hotel is presented on the website, the videos available are great selling features and the FAQs have plenty of information. The only thing I would suggest changing is the booking form. It looks a bit old and it's very long.

11. What is your opinion about doing overtime and night shifts? Do you have children or are you planning to have them?

Doing overtime and night shifts are not a problem for me. If necessary, I can do them without any problems, and I was already expecting night shifts as soon as I saw your ad. I don't have any children yet. I would like to have them in the future, but I am not planning to have them in the next few years. I don’t have a partner at the moment and for now I focus more on career development.

12. What does excellent guest service mean to you?

To me, excellent guest service means showing guests that you're always available to help with any problems and you greet people with a smile. It's all about going the extra mile for guests.

13. Where do you see yourself in five years?

I'm interested in developing a career in hotel management. One day, I would like to work in different hotels around the world to gain experience in different countries too.

14. Do you have any questions?

Yes, as I mentioned I really like to upgrade my knowledge. That is why I am also interested in whether you offer any training for employees. I am also interested in what the prospects are for promotion.